We would like you to have complete peace of mind when buying products from untwineit.com. You can return all items within 7 days of receipt for a full refund of the item purchased with no questions asked. This excludes jewelry,swimwear, and items purchased on sale or using a promotional discount code. The refund amount will be credited back to you as a voucher or credit points.
In case of manufacturing defect with the item, it can be returned to us within 30 days of receipt and you will be refunded after the items have been inspected by us.
Some additional guidelines:
- Within the first 7 days of receipt we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
- Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self shipped returns, we recommend you use a reliable courier service.
- Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 7 days.
- You can inform us within 7 days of receiving the parcel by writing to us at firstname.lastname@example.org. Please make sure that the items are securely packed before you ship them.
- Please note that items on sale are non-returnable and non-exchangeable.
- Please note that shipping charges will not be re-imbursed.
What can I return?
You can return any products ordered from untwineit.com within 7 days of delivery. In case of items with manufacturing defects, you can return products within 30 days of delivery and we will exchange the product after we have received it in our warehouse. Returned products must be returned with all original packaging and tags that they were shipped with.
To ensure that your returns are accepted by our quality team, please take adequate measures to ensure your product trial does not cause undue damage to the products in any way.
Please Note: The no-questions-asked return policy is not valid on items that are on sale. These can only be returned due to manufacturing or defect/negligence on our part.
Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the UntwineIt order # in case of self shipping, Please also include the original invoice as proof of purchase with the return.
Goopping Intl #89346, 932 N State Street STE 2 Orem Utah US 84057-3193
How long will the entire process take?
It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.
How will I be refunded for the return ?
On successfully processing the refund, the refund amount would be credited to you as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on untwineit.com.